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This microbook is a summary/original review based on the book:
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ISBN: 9780071819046
Publisher: McGraw-Hill Education
Successful companies know that doing things that could threaten their customer relationships is the worst strategy for any prosperous company. In “Legendary Service,” bestselling author Ken Blanchard and co-authors Kathy Cuff and Vicki Halsey give the key lessons to achieve a level of legendary customer service, describing the methods for developing an unforgettable experience and making your business flourish.
Kenneth Hartley Blanchard is an American author and management expert. His extensive writing career includes more than 60 published books, most of which are co-written works. His most successful book, The One Minute Manager, sold more than 13 million copies and was translated into... (Read more)
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